![]() The user contacts the Help Desk or specified administrator and follows the recovery procedure. Remote Help can help users in these types of situations. Tell the user to enter the Response One (to user) text string in the Remote Help Users can be denied access to their Full Disk Encryption-protected computers or Media Encryption & Port Protection-protected devices for many different reasons. Select the locked computer in the Device Name list. In the User Name field, click Browse and select the user in the Select a Node window. Remote password change - This option is for users who have forgotten their fixed passwords. One Time Login - Gives access as an assumed identity for one session without resetting the password. Select the type of assistance the end-user needs: The User Logon Preboot Remote Help window opens. Select Tools > Remote Help > User Logon Preboot Remote Help. ![]() ![]() ![]() To give Full Disk Encryption Remote Help assistance from the SmartEndpoint: This component combines Pre-boot protection, boot authentication, and strong encryption to make sure that only authorized users are given access to information stored on desktops and laptops. Use this challenge/response procedure to give access to users who are locked out of their Full Disk Encryption A component on Endpoint Security Windows clients. Giving Remote Help to Full Disk Encryption Users ![]()
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